Terms & Conditions

Royal Orange Trading Company, LLC, Explanation of Product Shipping Insurance, Warranty, and Customs Fees

Product Shipping Insurance

Royal Delft and Royal Orange Trading Company, LLC (Sellers) take great care in packing the orders so the merchandise will arrive intact to the delivery address that the customer provides. Insurance has been included in the price of the product(s) that you have ordered for those times when the merchandise does arrive damaged.
The shipping insurance does not cover damage, loss, or breakage of products that occur(s) after the shipment arrives to the address noted on the purchase agreement. The insurance only covers the damages incurred during the transportation process from the origin of shipment to the point of delivery of the product which is the address the customer has provided during the ordering process.

The purchaser is obligated to meticulously inspect or have inspected the products immediately on arrival at the place of destination or upon receipt by purchaser or a third party acting on his/her behalf. Any complaints about damage due to shipping are to be documented with photographs and submitted to Royal Orange Trading Company, LLC within ten days of receipt of the merchandise. The purchaser is not free to return the products before the seller (Royal Delft or Royal Orange) has given written permission to do so and if the return is approved, the reasonable costs of returning will be handled by the seller. The products remain at the purchaser’s risk until they are under the seller’s control.

Product Warranty

The purchaser is obliged to meticulously inspect or have inspected the products immediately on arrive at the place of destination or, if earlier, on receipt of the purchaser or a third party acting on his/her behalf. Any complaints about defects in the products in terms of material or workmanship, as well as about differences in terms of amount, weight, composition and quality between the products delivered and the relevant description on the order confirmation and/or the invoice must be known to the seller in writing within 10 days of arrival of the products. Defects that could not reasonably have been established within the above stated term must be reported to the sellers in writing immediately after having been established or at any rate within 6 months of arrival of the products. The buyer will provide photographs illustrating the concerns and defects.
The purchaser will give the seller all assistance required for the investigation.
The purchaser has no right to complain about products if the investigation of the complaint by the seller is impossible.
The purchaser is not free to return the products before the seller has given written permission. The reasonable costs of returning will be borne by the seller. The products remain at the purchaser’s risk until they are under the seller’s control.
Defects with regard to a separate lot of products that is part of a delivery consisting of one or more lots only entitles the purchaser to termination of the entire agreement if the purchaser cannot reasonably be required to maintain the remaining part of the agreement.
The purchaser may not enforce claims arising from complaints about defects of products against the seller, so long as the purchaser has failed to fulfil any related obligation towards the seller.
If a complaint has been made in time, correctly and in accordance with the provisions of this article and it is in the seller’s reasonable opinion sufficiently proven that the products do not fulfil the agreed requirements, the seller will, at his own discretion, replace the products that appear to be defective by new products on returning of the defective products or repair the products concerned skillfully or give the purchaser a discount of the purchase price determined in mutual consultation. By delivering one of the above- mentioned performances, the seller will be fully discharged and the seller will not be obligated to make any further damage payment.
The products are warranted to be free from defects in material and workmanship for a period of 12 months after delivery. The warranty means that the seller will, at his discretion, repair or replace the products at his expense. All products replaced become the property of the seller.
The warranty does not apply if the defects are partially due to incorrect, careless or inexpert use or represent normal wear and tear of the period of use.
The seller does expressly not warrant recommendations or advice regarding the use of the product from third parties, nor does the seller warrant such recommendations or instructions from the purchaser to his customers.

Customs Fees

The purchaser pays for the shipping and handling fees that will take the product from the seller’s business to the buyer’s listed destination. Because the products sponsored by Royal Orange Trading Company, LLC, are manufactured in Europe, they must be approved by the US Customs and Border Protection department to be given admittance into the U.S. This type of product does not usually warrant customs duties being charged. However, if the US government does assess any duties, it will be the responsibility of the buyer to pay these fees.
By placing the order with Royal Orange Trading Company, LLC, the purchaser is stating that he/she has read, understands and agrees to the conditions for Product Shipping Insurance, Product Warranty, and Customs Fees.

By placing an order with Royal Orange Trading Company, LLC, I am agreeing that I have read, understand and agree to the Royal Orange Trading Company, LLC and Royal Delft conditions for Product Shipping, Insurance, Product Warranty, and Custom Fees.

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